Privacy Notice

CloserPro AI is operated by Jaclyn Perez Ventures LLC ("we", "us", "our"). We are the data controller for the personal data described in this notice. This notice explains what we collect, why, and your rights.

1. Data We Collect

• Account data: name, email address, login credentials
• Profile data: sales role, industry, experience level, goals, and onboarding answers you provide
• Usage data: roleplay transcripts, objection responses, scores, streaks, and leaderboard activity
• Technical data: device identifiers, IP address, and telemetry used for security and product improvement
• Support data: messages you send us

Payment data is collected and processed by our payment provider, Stripe, not by us.

2. Why We Use It (Purposes and Legal Bases)

• Providing the Service — account creation, roleplays, coaching, scores (contract performance)
• Security and fraud prevention (legitimate interests)
• Product improvement and analytics (legitimate interests)
• Customer support (contract performance)
• Marketing communications, where permitted (consent or legitimate interests; you can opt out anytime)
• Legal obligations (compliance with law)

3. Who We Share It With

• Service providers and subprocessors: hosting, database, analytics, and AI processing providers that power the Service
• Payment provider (Stripe): for subscription management, payments, tax compliance, and invoicing
• Professional advisers: legal and accounting, where needed
• Authorities: where required by law

4. Retention

We keep personal data only as long as needed for the purposes above. When data is no longer needed, it is deleted or anonymised. You may request deletion of your account at any time.

5. Your Rights

Depending on your location, you may have the right to access, correct, delete, restrict, or port your personal data, to object to processing, and to withdraw consent. California residents have rights under the CCPA/CPRA, including the right to know, delete, and opt out of sale or sharing (we do not sell personal data). To exercise any right, email contact@closerpro.ai. We respond within one month.

6. Security

We use appropriate technical and organisational measures, including encryption in transit and access controls, to protect your data.

7. Cookies

We use essential cookies and local storage required for sign-in and security. We do not use third-party advertising cookies. You can manage cookies through your browser settings.

8. International Transfers

Our service providers may process data outside your country. Where data leaves the UK/EEA, we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions.

Questions or requests: contact@closerpro.ai.